Privacy Policy
Last updated July 24, 2026
1. Overview
This policy explains how Silk Creative Labs LLC (“Sessurely,” “we”) collects and uses information when you use the Sessurely website and app (the “Service”).
2. Information we collect
Account data you provide (name, email, business details). Client data that Providers add or that clients submit when booking (name, contact details, intake answers, appointment details). Payment data is handled by Stripe; we do not store full card numbers. Usage data such as pages viewed and basic device/log information.
3. How we use it
To provide and improve the Service: create bookings, send reminders and confirmations, process deposits and no-show fees, show Providers their data, assess account risk and set limits and payout timing, prevent fraud and abuse, and communicate with you. We do not sell your personal information.
4. Sharing and processors
We share data with service providers who process it on our behalf: Stripe (payments), Supabase (database hosting), Vercel (application hosting), Sentry (error and performance monitoring, which may receive diagnostic data such as limited request details when an error occurs), Resend (email delivery), Twilio (SMS delivery), Google (mapping and travel-time services, which receive appointment addresses), Apple (App Store subscription billing and push-notification delivery for the iOS app), and a message-drafting provider used to generate optional message suggestions. They may only use it to provide their service to us. We require each of these third parties, by contract, to protect your personal data to the same or an equal standard as described in this policy, and to use it solely for the purpose of providing their service to us — they may not use it for their own purposes. We may disclose information if required by law or to protect rights and safety.
5. Provider and client roles
For client data a Provider stores in Sessurely, the Provider is responsible for how they collect and use it. Sessurely processes that data to operate the Service. Clients with questions about their data should contact the Provider they booked with.
6. Data retention
We keep data while your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You can delete your account at any time — see “Your choices and rights” below for exactly how. When you delete your account we remove your account and the client, booking, and message data stored under it, except records we must retain by law (for example, transaction and tax records held by our payment processor).
7. Security
We use industry-standard measures, including encryption in transit and access controls, and rely on reputable processors (Stripe, Supabase). No method of transmission or storage is 100% secure.
8. Your choices and rights
You may access, correct, export, or delete your account data, and opt out of non-essential messages. To delete your account and its data yourself: open Settings and choose Delete Account — in the iOS app or on the web. No email or support request is required. Deletion is permanent and cannot be undone; you can download your data first from the same screen. One safeguard: if an upcoming appointment still holds a client’s deposit or saved card, deletion is blocked until you cancel that appointment, so no client is left with money held against a booking that no longer exists (deposits refund automatically when you cancel). You can also withdraw consent for optional messages at any time in Settings. Depending on your location (e.g., California/GDPR regions) you may have additional rights; to exercise those, email us at support@sessurely.com.
9. Cookies
We use essential cookies/local storage to run the app and remember preferences, and minimal analytics to understand usage. We aim to keep tracking to a minimum.
10. Children
The Service is not directed to children under 18 and we do not knowingly collect their data.
11. Changes
We may update this policy; material changes will be posted here with a new date.
12. Contact
Email support@sessurely.com for any privacy request or question, or write to Silk Creative Labs LLC, 2108 N ST #14571, Sacramento, CA 95816. See also our Terms of Service.
Silk Creative Labs LLC · Sessurely